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Smart Serve Certification
Quick Facts
Cost - $65
Duration - One, 3 hour class.
Age Requirement - None (Although you must be 18 years of age or older to bartend or serve in Ontario.
Students Per Class - Max. of 24.
Pre-Requisites - None
Materials Included - Smart Serve Workbook, Testing and Certification Card.
Class Time and Date Options
Weeknight Classes - Mon, Tues, Wed or Thurs night from 6:30 to 10 PM.
Upcoming Classes
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full
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May-12-08
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Monday evening from 6:30 PM to 9:30 PM |
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full
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May-14-08
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Wednesday evening from 6:30 PM to 9:30 PM |
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full
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May-21-08
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Wednesday evening from 6:30 PM to 9:30 PM |
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May-26-08
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Monday evening from 6:30 PM to 9:30 PM |
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May-28-08
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Wednesday evening from 6:30 PM to 9:30 PM |
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full
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May-29-08
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Thursday evening from 6:30 PM to 9:30 PM |
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Jun-02-08
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Monday evening from 6:30 PM to 9:30 PM |
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Jun-04-08
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Wednesday evening from 6:30 PM to 9:30 PM |
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Jun-09-08
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Monday evening from 6:30 PM to 9:30 PM |
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Jun-11-08
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Wednesday evening from 6:30 PM to 9:30 PM |
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Jun-16-08
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Monday evening from 6:30 PM to 9:30 PM |
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Jun-18-08
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Wednesday evening from 6:30 PM to 9:30 PM |
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Jun-23-08
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Monday evening from 6:30 PM to 9:30 PM |
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Jun-25-08
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Wednesday evening from 6:30 PM to 9:30 PM |
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Jul-02-08
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Wednesday evening from 6:30 PM to 9:30 PM |
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Jul-07-08
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Monday evening from 6:30 PM to 9:30 PM |
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Jul-09-08
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Wednesday evening from 6:30 PM to 9:30 PM |
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Jul-14-08
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Monday evening from 6:30 PM to 9:30 PM |
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Jul-16-08
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Wednesday evening from 6:30 PM to 9:30 PM |
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Jul-21-08
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Monday evening from 6:30 PM to 9:30 PM |
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Jul-23-08
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Wednesday evening from 6:30 PM to 9:30 PM |
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Jul-28-08
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Monday evening from 6:30 PM to 9:30 PM |
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Jul-30-08
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Wednesday evening from 6:30 PM to 9:30 PM |
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Aug-06-08
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Wednesday evening from 6:30 PM to 9:30 PM |
About the Program
IF YOU PLAN TO WORK IN THE INDUSTRY AS A SERVER OF ALCOHOLIC BEVERAGES, LEGALLY, YOU MUST BE SMART SERVE CERTIFIED.
Smart Serve Ontario Certificate training program is designed to educate servers, bartenders, managers and other staff members as to what their responsibilities and obligations are under the law, as well as recognize the signs of intoxication and implement intervention strategies for aggressive customers. Designed by the Hospitality Industry Training Organization of Ontario, the Smart Serve Ontario Certification program also helps staff and management develop proactive approaches to preventing alcohol-related problems.
Smart Serve Ontario is recognized by the Alcohol and Gaming Commission of Ontario (A.G.C.O.) as the official Responsible Server Training Program in the province of Ontario. Developed originally for the licensee, the Smart Serve Certificate training program has proven beneficial for all who are involved in the sale and service of alcohol beverages.
If you plan to work in areas where alcohol is served, Smart Serve can train and certify you to legally serve alcohol in the industry. The legal age to serve alcoholic beverages in Ontario is 18. The following people must be Smart Serve certified:
BARS / RESTAURANTS
Managers, Bartenders, Wait Staff, Door Staff and Security.
CATERING
Managers, Bartenders and Wait Staff.
GOLF COURSES
Bartenders, Wait Staff and Course Marshals.
SPECIAL OCCASION PERMIT HOLDERS
Applicants, Bartenders, Managers, Door Staff, Security and Wait Staff
Legally, you may start working as a server or bartender without the certification as you have 60 days from the start of employment to obtain your Smart Serve certification. 99 % of EMPLOYERS ASK FOR SMART SERVE PRIOR TO HIRING YOU, so it is wise to complete it as soon as possible.
Program Content
TIB offers the Smart Serve program in a class setting with a TIB instructor. You cannot come in to complete the program on your own, you must book into a class.
It takes approximately 3 hours to complete the program. There is no studying required prior to the class as it is built to be completed within the 3-hour time frame. The testing is including within that time. The first 2 1/2 hours consist of reviewing the Smart Serve video and completing the exercises within the workbook. The test is completed in the last 30 minutes.
Upon successful completion of the program, your certification card will be forwarded to you by mail within 3-6 weeks. TIB cannot control or speed up the time frame in which your card is issued as your test must go to Smart Serve's head office to be marked.
If you do not successfully complete the Smart Serve test, you have an opportunity to re-write it at no additional cost.
SECTION ONE - THE EFFECTS OF ALCOHOL
Standard Drinks
Alcohols Path Through the Body
Blood Alcohol Concentration (BAC)
Factors that affect BAC
Signs of Intoxication
SECTION TWO - LEGAL ISSUES
The Liquor Licence Act
The Sale & Service of Liquor
The Right to Deny Entry and Eject Guests
Penalties Under The Liquor Licence Act
Civil Liability and Case Studies
SECTION THREE - MAINTAINING A SAFE AND ENJOYABLE ENVIRONMENT
Age Identification
Controlling The Door
Controlling The Number of Drinks Served
Promoting Food and Beverage
Intervention Techniques
Incident Reports
SECTION FOUR - HOUSE POLICIES AND RISK ASSESSMENT
Developing A Goal Statement
Risk Assessment
Risk Assessment Chart
House Policies & Procedures
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Smart Serve Certification
